Microsoft Office 2016–2024 & Office 365 Software - Secure Digital Delivery

Policy

Returns, Exchanges & Refund Policy

A clear guide to cancellations, the 30-day refund request window for unactivated digital products, invalid activation details, and refund processing.

Last updated: June 25, 2026

Before Digital Delivery

You may request cancellation before an activation link or activation code has been sent. Contact support as soon as possible with your order number.

  • Eligible cancellations are reviewed and initiated within an estimated 0–1 calendar days.
  • Approved refunds are returned to the original payment method.
  • After digital delivery has been sent, the unactivated-product rules below apply.

Delivered but Not Activated

You may request a refund within 30 calendar days of purchase if the activation link or activation code has not been activated or redeemed.

  • Contact support with your order number and checkout email address.
  • Eligibility is subject to verification that the activation link or activation code has not been activated or redeemed.
  • Approved refunds are returned to the original payment method.

Activated or Redeemed Products

Products are not eligible for refund after the activation link or activation code has been activated or redeemed, except where applicable law requires otherwise.

If an activation link or activation code does not work, contact {{supportEmail}} with your order number and a screenshot of the error. Support will review the issue and provide a resolution within an estimated 0–1 calendar days.

  • If the issue is confirmed, support will provide a working replacement link or code.
  • If a working replacement cannot be provided, you may request a refund to the original payment method.

How Refunds Are Processed

Approved refunds are sent back through the original payment channel whenever possible.

  • Eligible pre-delivery cancellations are initiated within an estimated 0–1 calendar days.
  • Other approved refunds are initiated promptly after the eligibility review is complete.
  • Your bank, card issuer, or PayPal account may take additional time to post the funds.
  • We will email you when the request is approved, denied, or requires more information.

Chargebacks and Disputes

If you open a payment dispute, we may be required to respond through the payment provider instead of processing a direct refund. Contacting support first is usually the fastest way to resolve order issues.